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Museum rules

THE CASTLE MUSEUM IN PSZCZYNA VISITOR REGULATIONS

  1. Having a ticket to the Castle Museum in Pszczyna, hereinafter referred to as the Museum, entitles one to visit.
  2. Purchasing an entrance ticket or collecting a free ticket means that the visitor agrees to the provisions contained in the Rules and Regulations in force in the Museum, published on the website www.zamek-pszczyna.pl and those located on the Museum grounds, i.e:
  • Regulations for visiting the Pszczyna Castle Museum
  • Rules of visiting the Pszczyna Castle Museum on free days
  • Regulations for the use of audio guides and applications in the Castle Museum in Pszczyna
  • Online ticketing regulations
  1. Access to the exhibition is possible after disinfecting hands and covering mouth and nose with a protective mask, visors or clothing elements.
  2. For each ticket purchased, the visitor will receive plastic shoe protectors, which must be worn before entering the exhibition.
  3. The exhibition of the Pszczyna Castle Museum can only be visited individually, with a 2-metre distance from other visitors and staff.
  4. Point 5 does not apply to families, persons living together, persons with disabilities with carers, elderly persons with carers and persons with mobility problems requiring the assistance of a carer.
  5. A guided tour of the Museum is temporarily suspended.
  6. The Museum may not be visited by persons whose condition indicates alcohol or drugs consumption, behaving in a way that endangers the safety of people and collections, disrupting the order of the sightseeing, or violating generally accepted standards of behaviour in public places.
  7. Large rucksacks, bags and other objects that make it difficult to visit the exhibition freely are not allowed.
  8. Visitors are required to leave their prams in the entrance hall.
  9. Before entering the exhibition, umbrellas must be placed in designated containers Leaving the umbrella is at your own risk.
  10. Entrance to the Museum is regulated by service staff, who let in within 10 minutes up to 10 people. According to current situation, the number of visitors enetering to the Museum can be different.
  1. The main entrance to the Museum is the southern entrance (from the Market Square).
  2. Only one person can stay at the ticket office, except for the Museum staff member.
  3. Non-cash payments are recommended.
  4. Persons who have purchased a ticket via the Internet should appear before the entrance to the Museum according to the time shown on the ticket.
  5. Visitors who have bought a ticket via the Internet enter the Museum without having to stand in line, which can extend the waiting period for others.
  6. It is not allowed to enter the exhibition in shoes which may damage antique floors and parquet floors, especially in shoes with heels, in shoes with undercut soles.
  7. The number of tickets sold in one day may be limited.
  8. The person on coordination duty on the day is responsible for the proper conduct of the tour.
  9. The coordinator on duty shall take decisions relating to the current situation of the exhibition, in particular:

    • change the route of the tour,
    • closure of a part of the exhibition, and in special cases, to close the Museum,
    • to decide on the removal from the exhibition of persons not complying with the Visitors' Regulations,
    • to notify the relevant services in an emergency,
    • other activities aimed at maintaining order on the exhibition and observing the Museum's Regulations.
  10. For conservation, organisational and epidemic reasons, the tour’s route may be temporarily changed.
  1. For security reasons, the interiors of the Castle will be periodically ventilated and disinfected, which may cause a temporary break in the continuity of the tours.
  2. It is forbidden to bring in and consume food, drinks, narcotics, smoke of tobacco and e-cigarettes in the exhibition area.
  3. In the Museum, visitors should behave in a way that does not endanger the safety of the exhibits, in particular:
    • don't touch the exhibits,
    • don't go behind the ropes,
    • not to sit on antique furniture,
    • don't slide on the floors.
  4. The audio guides are accessible to rent.
  1. The lift may be used by one disabled person together with an accompanying person, provided that the mouth and nose are covered.
  2. Used plastic boot protectors should be placed in marked containers at the exit from the Museum.
  3. It is forbidden to introduce animals into the exhibition area, except for service dogs of disabled people.
  4. The disabled visitours together with their care person are allowed to enter to the museum without staying in the queue,after showing documents which prove their health condition.
  5. Amateur pictures and films can only be taken without using any kind of artificial light sources and additional elements stabilizing the recording image, such as tripod, monopad, selfie-stick, flycam, etc. The photographs and film material taken are intended for private use only. They may not be further published or distributed in any form without the permission of the Museum.
  6. Do not make any phone calls during the tour.
  7. The regulations of visiting the Pszczyna Castle Museum during the SARS-CoV-2 virus pandemic will be periodically updated, about which the Museum will inform about on its websites, in social media and in announcements placed in the Museum.
  8. In the event of non-compliance with the above provisions, employees and the Museum's security staff are entitled to take appropriate action.

 

Visitors entitled to reduced price tickets presenting an appropriate document:

  • Primary, secondary and higher education level students, and doctoral studies participants.
  • Senior citizens, pensioners, disabled and handicapped people with their care assistants - who are Polish citizens.
  • Primary and secondary school teachers, educational care and rehabilitation centre supervisors working at Polish education institutions.
  • Visitors decorated with the badge “For Historical Monument Protection” (Za opiekę nad zabytkami) or the badge of “Merits for Cultural Activities” (Zasłużony działacz kultury).
  • Bearers of the International Student Identity Card (ISIC), the International Teacher Identity Card (ITIC) or the International Youth Ravel Card (GO25).

Visitors entitled to a free admission to the Museum presenting an appropriate document:

  • Children under 7.
  • Members of the International Council of Museums (ICOM) and the International Council on Monuments and Sites (ICOMOS).
  • Employees of museums which are listed in the National Museum Register (Państwowy Rejestr Muzeów).
  • Visitors decorated with the Order of the White Eagle (Order Orła Białego), the Order of the Merit of the Republic of Poland (Order Zasługi Rzeczypospolitej Polskiej), the Badge of Merits for the Polish Culture (Zasłużony dla Kultury Polskiej) or honoured with the Merits for the National Culture (Zasłużony dla Kultury Narodowej).

Rules of tours to the Castle Museum in Pszczyna on free of charge admission days:

1. A free admission day is Tuesday. It is no booking day.
2. Only for individual self guided tours with no guide.
3. A limited number of tickets per day – maximum 10 tickets every 10 minutes.