Declaration of accessibility – Reservation system for guided tours of the museum

The Castle Museum in Pszczyna undertakes to ensure the accessibility of its mobile application in accordance with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities.

The accessibility declaration applies to https://bilety.zamek-pszczyna.pl

  • Date of publication of the website: 2 January 2012.
  • Date of last significant update: 6 march 2019.

Digital accessibility status

This website is partially compliant with the annex to the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities for the reasons listed below.

Content not available

Non-compliance with the Annex

  • No page focus (only font enlargement)
  • No contrast version
  • Failure to adapt the website to mobile devices (responsiveness)
  • Not all non-textual information has a correct textual alternative
  • Not all shared documents (.pdf) have been prepared in accordance with digital accessibility principles
  • Lack of correct heading structure
  • Inconsistent identification of active elements
  • There is a loss of functionality for users navigating via the keyboard without the use of a screen reader
  • Not all active elements have status information available for assistive technologies
  • The correct order of tabs is not ensured everywhere
  • The form has no associated labels
  • When using the website on an iOS and Android smartphone, there is a loss of functionality

Excessive costs

Due to the very high costs, the implementation of a new service has not yet been possible. At the time of publication of the Reservation System (2012), there were no legal regulations on website accessibility. The museum is working on a new reservation system which will be based on current legal requirements and fully in line with modern website standards. Planned implementation: 2025.

Preparation of the accessibility declaration

  • Date of declaration: 23 October 2020.
  • Date of last review of declaration: 27 March 2025.

    We have drawn up the declaration on the basis of:
    self-assessment based on the Digital Web Accessibility Checklist v. 2.2.

Keyboard shortcuts

  • You can use the standard browser keyboard shortcuts on the website described.

Feedback and contact details

You can report any problems with the digital accessibility of the mobile application to:
Ewa Krokosińska-Surowiec – via email at e.surowiec@zamek-pszczyna.pl or by telephone at +48 32 210 30 37 ext. 11.

Everyone has the right to request that the digital mobile application or elements thereof be made accessible.

When making such a request, state:

  • your name,
  • your contact details (e.g. telephone number, e-mail),
  • the exact address of the mobile application where the digitally inaccessible element or content is located,
  • a description of what the problem is and which way you would be most comfortable solving it.

We will respond to your request as soon as possible and no later than 7 days after receipt.

If this deadline is too short for us we will let you know. In this information, we will give you a new deadline by which we will correct the errors you have reported or prepare the information in an alternative way. This new deadline will be no longer than 2 months.

If we are unable to ensure the digital accessibility of the mobile application or content indicated in your request, we will offer you access by an alternative means.

Handling accessibility requests and complaints

If, in response to your request for digital accessibility, we refuse to provide the digital accessibility you have requested and you disagree with the refusal, you have the right to complain.

You also have the right to lodge a complaint if you do not agree to use an alternative means of access that we have offered you in response to your request for digital accessibility.

Please submit any complaints by mail or email to:

The information that can be found on the official gov.pl website may be helpful.

You can also inform the Commissioner for Human Rights about this situation and request intervention in your case.

Other information

Mobile applications

The Castle Museum in Pszczyna provides the following mobile applications:

Architectural accessibility

Castle
Brama Wybrańców 1, 43-200 Pszczyna

  • Dedicated parking spaces are provided.
  • The facility has a defibrillator.
  • A wheelchair is available on site.
  • Toilets for the disabled are available.
  • The facility is equipped to increase the personal mobility of people with special needs – lift, stair platforms, portable rails (dimensions of lifts and platforms posted are available at: https://zamek-pszczyna.pl/strona-glowna/dla-zwiedzajacych/dostepnosc-deklaracja-dostepnosci/).
  • We provide assistance from trained Museum staff (including coordinating lift, platform and rail transport for people with disabilities and seniors).
  • In addition, the virtual tour: https://wirtualnezwiedzanie.zamek-pszczyna.pl/ includes a three-dimensional floor plan of the castle, a floor plan of the rooms and a description of the rooms, allowing you to get acquainted with the building before the tour.
  • Thanks to the architectural improvements that have been introduced, visitors with disabilities are able to visit every part of the exhibition.
  • Public car parks are located approximately 400 m from the site.
  • A map of how to get to the site is available on the Museum’s website.
  • The main entrance to the Castle, which is accessible to both mobility-impaired and able-bodied visitors, is located in the main gate on the Market Square side (south side).
  • It is possible to enter the building and all its rooms with an assistance dog or a guide dog.

Prince’s Stables
Basztowa 6-8, 43-200 Pszczyna

  • The facility has a defibrillator.
  • Toilets for the disabled are available.
  • The facility is equipped with a lift to increase the personal mobility of those with particular needs (the dimensions of the lifts are available at https://zamek-pszczyna.pl/strona-glowna/dla-zwiedzajacych/dostepnosc-deklaracja-dostepnosci/).
  • We provide assistance from trained Museum staff (including coordinating lift transport for people with disabilities and seniors).
  • Thanks to the architectural improvements that have been introduced, visitors with disabilities are able to visit nearly every part of the exhibition.
  • Public car parks are located approximately 200 m from the site.
  • A map of how to get to the site is available on the Museum’s website.
  • The main entrance, which is accessible to both mobility-impaired and able-bodied visitors, is locatedon the courtyard side of the Castle (east side).
  • It is possible to enter the building and all its rooms with an assistance dog or a guide dog.

The Gate of the Privileged (Brama Wybrańców) (ticket office)
Brama Wybrańców 1, 43-200 Pszczyna

  • Dedicated parking spaces are provided.
  • The main entrance to the Gate of the Privileged, which is accessible to both mobility-impaired and able-bodied visitors, is located on the courtyard side of the Castle.
  • Public car parks are located approximately 400 m from the site.
  • A map of how to get to the site is available on the Museum’s website.
  • It is possible to enter the building and all its rooms with an assistance dog or a guide dog.
  • The ticket office is equipped with an induction loop.

Communication and information accessibility

  • Information about our activities in easy-to-read text (ETR): https://zamek-pszczyna.pl/en/strona-glowna-en/opening-hours/