Regulations for visits
- Having a ticket to the Prince’s Stables in Pszczyna, hereinafter referred to as the Stables, entitles one to visit.
- Purchasing an entrance ticket or collecting a free ticket means that the visitor agrees to the provisions contained in the Rules and Regulations in force in the Museum, published on the website https://zamek-pszczyna.pl, https://stajnieksiazece.pl and those located on the Museum grounds, i.e:
- Regulations for visits to the Prince’s Stables in Pszczyna
- Rules of visiting the Princes Stables in Pszczyna on free days
- Online ticketing regulations
- The exhibition of the Prince’s Stables in Pszczyna, can be visited individually or in an organized group.
- The number of people in an organised group visiting the Museum with a tour guide may not exceed 25 (including the group’s minder and tour guide).
- Priority of admission to the Stables is given to groups booked through the Reservation System via: rezerwacja.zamek-pszczyna.pl
- Only authorized tour guides, who have been issued a valid tour guide certificate by the Museum, are allowed to conduct tours in the Museum.
- Tourists under 13 years old can visit the Museum only under the care of adults.
- The Prince’s Stables in Pszczyna may not be visited by persons whose condition indicates alcohol or drugs consumption, behaving in a way that endangers the safety of people and collections, disrupting the order of the sightseeing, or violating generally accepted standards of behaviour in public places.
- Large rucksacks, bags and other objects that make it difficult to visit the exhibition freely, which seize exeeded 30 cm x 25 cm x 15 cm are not allowed.
- Visitors are required to leave their prams in the entrance hall.
- Before entering the exhibition, umbrellas must be placed in designated containers leaving the umbrella is at your own risk.
- The Museum shall not be liable for any loss or damage to items left in clothing, backpacks and bags deposited in the cloakroom, and items left inside the Museum in places other than those intended for their storage.
- Entrance to the Prince’s Stables is regulated by service staff. According to current situation, the number of visitors entering to the Museum can be different.
- The purchase of entrance tickets to the Prince’s Stables takes place through a ticket machine (only in a non-cash form), through the ticket sales system https://bilety.zamek-pszczyna.pl and at the ticket office in the Castle.
- A break is established at the castle’s ticket office on weekends and holidays, from 14 to 14.15.
- Persons who have purchased a ticket via the Internet should appear before the entrance to the Prince’s Stables in Pszczyna according to the time shown on the ticket.
- Visitors who have bought a ticket via the Internet enter the Prince’s Stables in Pszczyna without having to stand in line, which can extend the waiting period for others.
- The number of tickets sold in one day may be limited.
- The person on coordination duty on the day is responsible for the proper conduct of the tour.
- The coordinator on duty shall take decisions relating to the current situation of the exhibition, in particular
- change the route of the tour,
- closure of a part of the exhibition, and in special cases, to close the Museum,
- to decide on the removal from the exhibition of persons not complying with the Visitors’ Regulations,
- to notify the relevant services in an emergency,
- other activities aimed at maintaining order on the exhibition and observing the Prince’s Stables in Pszczyna
- For conservation and organisational reasons, the tour’s route may be temporarily changed.
- It is forbidden to bring in and consume food, drinks, narcotics, smoke of tobacco and e-cigarettes in the exhibition area.
- In the Prince’s Stables in Pszczyna, visitors should behave in a way that does not endanger the safety of the exhibits, in particular:
- don’t touch the exhibits,
- don’t go behind the ropes,
- not to sit on antique furniture,
- don’t slide on the floors.
- It is forbidden to introduce animals into the exhibition area, except for service dogs of disabled people.
- The disabled visitours together with their care person are allowed to enter to the museum without staying in the queue,after showing documents which prove their health condition.
- Every first Wednesday of the month, during the last two hours of the Museum’s opening to visitors, the so-called “Quiet hours” are established, during which no public events are organized, visits are individual, and devices emitting loud sounds and intense light are turned off.
- Amateur pictures and films can only be taken without using any kind of artificial light sources and additional elements stabilizing the recording image, such as tripod, monopad, selfie-stick, flycam, etc. The photographs and film material taken are intended for private use only. They may not be further published or distributed in any form without the permission of the Museum.
- Do not make any phone calls during the tour.
- The regulations of visiting the Prince’s Stables in Pszczyna during the SARS-CoV-2 virus pandemic will be periodically updated, about which the Museum will inform about on its websites, in social media and in announcements placed in the Museum.
- In the event of non-compliance with the above provisions, employees and the Museum’s security staff are entitled to take appropriate action.
Visitors entitled to reduced price tickets presenting an appropriate document:
- Primary, secondary and higher education level students, and doctoral studies participants.
- Senior citizens, pensioners, disabled and handicapped people with their care assistants – who are Polish citizens.
- Primary and secondary school teachers, educational care and rehabilitation centre supervisors working at Polish education institutions.
- Visitors decorated with the badge “For Historical Monument Protection” (Za opiekę nad zabytkami) or the badge of “Merits for Cultural Activities” (Zasłużony działacz kultury).
- Bearers of the International Student Identity Card (ISIC), the International Teacher Identity Card (ITIC) or the International Youth Ravel Card (GO25).
Visitors entitled to a free admission to the Museum presenting an appropriate document:
- Children under 7.
- Members of the International Council of Museums (ICOM) and the International Council on Monuments and Sites (ICOMOS).
- Employees of museums which are listed in the National Museum Register (Państwowy Rejestr Muzeów).
- Visitors decorated with the Order of the White Eagle (Order Orła Białego), the Order of the Merit of the Republic of Poland (Order Zasługi Rzeczypospolitej Polskiej), the Badge of Merits for the Polish Culture (Zasłużony dla Kultury Polskiej) or honoured with the Merits for the National Culture (Zasłużony dla Kultury Narodowej).
Rules of tours to the Castle Museum in Pszczyna on free of charge admission days:
1. A free admission day is Tuesday. It is no booking day.
2. Only for individual self guided tours with no guide.
3. A limited number of tickets per day – maximum 10 tickets every 10 minutes.